Terms & Cancellation Policy
1. Cancellation policy
Cancellations or reschedules must be made at least 48 hours before the scheduled start time. If you cancel with less than 48 hours' notice, or do not show, you will owe 50% of the total cost of your booking.
2. Booking requests
Submitting a booking is a request. Your booking is confirmed once The Krystle Kares Group contacts you to confirm the date, time, and total cost.
3. Payment
Payment is accepted by Cash, Zelle, or Cash App. Cash App fees are the client's responsibility. Travel, mileage, and activity expenses are paid by the client as listed in our pricing.
4. Accurate information
You agree that the information you provide (contact details, location, needs, and schedule) is accurate and complete so we can provide safe care.
5. Provider availability
Clients receive 30 days' notice of planned time off. In rare emergencies beyond our control, you will be notified immediately.
6. Agreement
By checking the agreement box and submitting a booking, you confirm you have read, understand, and agree to be bound by these terms, including the cancellation policy.